Shipping & Exchange

Your satisfaction is extremely important, so please contact us if you would like to exchange a product or not happy with your purchase within 7 days. Although we do not refund money on open items, we will consider exchanges for the value of the product or higher on a case by case basis. 

Damaged Items

Please inspect your parcel on arrival for any severe damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage has occurred to your item(s), please contact Jay@madamaucoinperfume.com

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Kindly provide the date of the order, your name, email address and phone number. It is essential that you retain the shipping box, packing material and the damaged items for inspection by the carrier company.

Thank you